Voice skill
The inbound conversation: answer, qualify, book, take a message, or warm-transfer. A skill inside the OS — not a separate product.
Platform
One office operating system. Voice is a skill inside it.
Floow is not a pile of logos. It is the seat that answers and the system that keeps the promise after the caller hangs up.
Skills around a core — not a toolkit aisle
The core is the customer record and the work that should happen next. Voice, inbox, calendar, pipeline, reviews, and payments attach as jobs. You hire a role that uses them. You do not shop a feature wall.
What the OS actually does
Shared inbox
Calls, texts, and web chat land in one thread so the office is not hunting across apps for the last promise made.
Calendars
Live availability is the source of truth. The assistant books against real openings, not a voicemail guess.
Pipelines
Every conversation writes a stage: new, booked, showed, no-show, customer. Managers see work, not a call log.
Follow-up
Confirmations, reminders, missed-call text-back, and nurture live after the voice moment — automatically.
Reviews
When the visit is done, Floow asks for the review while the experience is still fresh.
Payments
Where you already collect deposits or balances, invoices and pay links can ride the same conversation thread.
Automations
Owner alerts, no-show recovery, and the quiet work that used to live in someone’s head.
After the call is the difference
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01
Transcript becomes a record. Intent, booking status, and a short summary sit on the contact.
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02
Confirmation goes out. SMS and email from the same office that answered — when those channels are ready.
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03
Nurture if they did not book. A callback task and a sequence, not a dead list.
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04
Review ask after the visit. Timed to completed work, not to the first hello.
Pick the role that should run this OS.
Compare skill tiers, then call the demo.